March saw a huge increase in orders and hopefully this will continue over the coming months. We are almost at our fourth month of trading and I'm really pleased about Top Of The Clops progress so far ! Thank you to you all for the support so far !
Our social media presence is increasing by the day. We now have 1400 Facebook likes and you can view our page here. We have also just set up a Twitter page - follow us here
As a new small business, I am extremely keen to maintain good communication and high customer satisfaction. One of the things I enjoy the most is hearing about customers feedback on the quality of service via Facebook reviews, product reviews on the website and by seeing photos of customers & their horses enjoying their purchases. If you have bought something from us then please do share your experiences !
Top Of The Clops has been sponsoring Horse Shows Online classes for several months. In March we sponsored the Mountain and Moorland Class, we judged the class and the lovely rosettes shown above went out to the top 10 placed competitors.
In April we are continuing our support for HSO by sponsoring the Cobs and Heavy Breeds class. Check out their website here for the information
We have a Returns Policy which is designed to give customers piece of mind when shopping online, we have recently issued our first two refunds that were made for sizing reasons. Refunds are processed promptly to ensure customer satisfaction is maintained. You can view our returns policy here
During the last 3 months we have shipped orders within the UK to England, Scotland, Isle of Man and Northern Ireland. Then in the last few days we become an international business as we have had an order from a customer in Germany and their order will be making its way to them shortly. Orders made from abroad require the customer to contact us before ordering so that we can check shipping costs prior to payment. We can see from our website stats that we have quite a few hits from the USA and Europe.
I have quite a few things exciting things planned for Top Of The Clops over the coming months including
* Brand ambassadors competitions
* Riding Club discount schemes
* Competition & event sponsorship
* New product ranges
Keep up to date with Facebook, Twitter and the website for more information and developments!
Katie